POLICIES SECURITY/CLEANING DEPOSIT A refundable security and cleaning deposit of $300-$500 is required for all rentals.  Your deposit will be refunded to you by mail, less any charges for cleaning, damage or missing items, within 21 days of departure.  All units are self-servicing, i.e., they must be restored to their original condition prior to vacating, as another family will usually be moving in within a few hours.  We will provide you with a cleaning check-sheet upon your arrival. CANCELLATIONS If cancellation is necessary we must be notified in writing. Cancellation policy is centered around the amount of time you provide us to re-rent your unit, as follows: If notice is received 60 days or more prior to your check-in date, the deposit and any pre-paid rent will be refunded, less a $100.00 cancellation fee. If notice is received 59-30 days prior to your check-in date, the deposit will be retained until the unit is re-rented. Actual costs of advertising, commission and lost rent will be deducted and the balance returned, less a $150.00 fee. If notice is received 29 or fewer days prior to your check-in date, the entire amount will be retained until the unit is re-rented or your scheduled occupancy term has passed.  We will do our best to re-rent your time and return as much of your payment as we can.  As above, actual costs of advertising, commission and lost rent will be deducted and the balance returned, less a $200.00 fee. RELOCATIONS Chances are that you are reserving a property without having first viewed it.  Please be assured that it has proven satisfactory to previous vacationers.  However, you will be renting it on an "as is" condition and we trust it will meet your requirements.  If you become unhappy with your rental for any reason, we will make every effort to resolve the specific problem.  Should that not be possible, and at our discretion, we will attempt to relocate your family to another more suitable location, as available, and as mutually agreed upon.  The cost of any and all upgrades will be borne by the tenant; additionally, there is a $75.00 relocation fee to cover accounting costs.  Failing all of the above options, the policies stated in the above section, "cancellations," pertain. CHECK IN/CHECK OUT Check-in after 2 pm. Check-out by 10 am. Our maintenance schedule requires units to be vacant between these hours.  This includes assigned parking.  Early check in or late check out may be possible= $50.00 charge. However, MUST be arranged in advance.   ***To check in, please come to our rental office at 747 ½ San Fernando Place (see map of South Mission Beach) to pick up your keys.  Late arrivals (after 4 pm) require prior special arrangements.  Please notify us in advance. ***To check out, simply leave the keys on the dining table in your unit.  Please lock all windows and doors as you exit.  NOTE: We normally issue two sets of keys per unit. Lost keys will be assessed at a $25.00 charge. ADDITIONAL FEES 10.5% transient occupancy tax added to stays of less than 30 days. Utilities included on daily and weekly stays, deducted from deposit on monthly stays. NO PETS, NO PETS, NO PETS… Flea eradication is extremely difficult, costly and time-consuming! No exceptions, under any circumstances. LOCAL REGULATIONS Please note Alcohol and smoking are no longer allowed on the beach. CALL US at 858-488-3100